Introduction

Hillside Print House and everyone who works there are made up for this course. Any resemblance to a real business is a coincidence.

You will meet Nuwan again and again. Ishara, the shop's designer, needs a powerful computer for large print files. Ravi in accounts needs a reliable office PC. Their different needs help you practise one of the most important skills in this unit: matching a computer to a job, and explaining why.

Every lesson is one page. New words appear in bold and are explained in a Term box. You will also see:

• Worked examples — a problem solved step by step.
• Watch this mistake — errors students often make, and what to do instead.
• Tip, Did you know? and Real life boxes — short, useful extras.
• Assignment tip — how to present a skill well in your own assignment. These never give you answers; they show you how to show your work.
• Practice — questions to try on paper, to check your understanding.

At the end of the course there is a short exam and a glossary of every term.